PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site – you may wish to print this page out for future reference.
Company contact details
Brendan J Gaffney
The Tartan Frame Company
30 Marjory Road
Telephone +44 (0) 141 370 8630
At busier times you may reach our answer machine. Please do leave a message and we will contact you as quickly as possible.
These terms and conditions are subject to change at any time. Any changes will take effect from the date published at the bottom of this page. It is the customers responsibility to read the Terms and Conditions every time they use this website and continued use of this website will signify the customers acceptance to be bound by the current terms and conditions. We recommend that you print and keep a copy of these terms and conditions at the time of ordering..
On This Website
“We” and “us” refers to The Tartan Frame Company
“You” means the person using this website.
Ordering from The Tartan Frame Company
By providing your payment details and clicking the Complete Order button to submit your order on the checkout screen you are making an offer to purchase goods at the price stated, subject to our terms and conditions. A binding contract is formed if we are given payment authorisation from your payment card issuer and if your order is accepted by us. Orders will only be dispatched once we have received authorisation from your payment card issuer. We will not be liable if there is a delay and we will not accept your order if payment is not authorised. We do not have to accept your order and may not accept the order if your payment is not authorised, or we do not have the goods in stock, or there is an error on our website regarding the price of items ordered or other details of the items.
To order goods from The Tartan Frame Company you must be at least 18 years of age, or if under 18 you must have the consent of your parent or guardian. All prices are shown in GB Pounds.
Pricing and Payment
Prices shown on this website apply exclusively to items purchased through this website. While we make every effort to ensure that the goods shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If goods you have ordered are unavailable, you will be notified as soon as possible. If there is a pricing error on this website or in the ordering process, we will inform you of the error as quickly as possible and offer you the option of purchasing the goods at the correct price or cancelling your order. If we are unable to contact you to notify you of an error we will cancel your order. We accept on-line by Paypal only.
If you return goods to us that are outside of our returns policy and your statutory rights do not apply, we will not refund you. We will return the item to you at your expense. If the item is returned again or you refuse to accept delivery, this will be deemed to be an irreversible instruction for us to dispose of the goods as we see fit without further notice.
Delivery and Returns Goods will be sent via Royal Mail Recorded or Special Delivery within Mainland UK. A delivery charge will be added to the price of your goods.
All deliveries to non-UK addresses will be sent via “Royal Mail International Signed For”. Delivery charges will vary depending on the destination. A signature is required for proof of delivery.
If we accept your order, stock items will be sent out once we have authorisation from your payment card issuer. We will provide information from the date of processing your order of the approximate delivery time scale for all items that are made to order. Proof of posting can be produced upon request and all items are insured for loss in the post. In the event of loss, a replacement will be posted out once it has been confirmed that the package has been lost in the post. If your jewellery is needed for a specific date, you must notify us immediately so that we can advise whether delivery is possible. We reserve the right to refuse any order. If an item is temporarily out of stock and/or delivery is anticipated to be greater than that indicated for the item, we will contact you by e-mail or telephone to agree a new delivery date.
Cancelling your order before despatch
For stock items you may cancel your order at any time before despatch but you must inform us by email or in writing. If you cancel part of an order the delivery charge will be recalculated on the price of the goods you keep.
Returns and Exchanges
Goods can be returned for refund for a period of up to 14 days from the day after delivery of the goods, or for exchange for a period of up to 30 days from the day after delivery of the goods, if you are in any way unhappy with your purchase or for any other reason, this includes any statutory cooling off period. Please note that goods returned to The Tartan Frame Company must be returned in their original condition and packaging. We cannot refund for earrings due to the British Hygiene laws. The customer is responsible for the return postage to us. We recommend that you use Royal Mail Special Delivery which ensures the item is insured against loss. Customers posting from countries other than the UK will need to consider customs charges for sending to the UK as we will not be held liable in paying these fees and will refuse to collect item(s) from the sorting office that require a fee to paid by ourselves. If you wish to return any items of jewellery it is your responsibility to take reasonable care of the jewellery whilst in your possession. Jewellery must be returned in its original packaging and must be in original condition and unworn. A refund will be credited to the credit card account used to pay for the goods within 30 days. Wilful, malicious damage or negligence will void any rights you have to take advantage of our refund or exchange policies.
Whilst we try and ensure that the photographs of the items are as realistic as possible, we try to ensure that all product descriptions, pictorial representation, pricing and availability are accurate on our website but errors may occur. We will contact you upon discovery of an error and give you the option of reconfirming your order or cancelling. Images may not show the actual size of items. All sizes, weights and measurements are approximate and are included for guidance only.
You shall not use the website in any way that will damage it or interrupt its provision, also you shall not use the website to post or transmit any computer viruses. We are unable to guarantee that the website is free from computer viruses and you should take your own precautions with regards to this. We endeavour to ensure the website is always available, however this is not always possible, and we are not liable if the website is not available. Access to the website could be suspended temporarily and without notice for maintenance, repair or other reasons beyond our control.
Termination of the website or services
Changes to Terms & Conditions
We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time, for example if: .there is a change in the law that limits our ability to provide the website .an event beyond our control stops us providing the website (eg: technical difficulties). We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by posting the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website. We take no responsibility for any loss or damage suffered as a result of our “order online” service, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention. We remain liable for: loss, damage, death or personal injury resulting from our negligence, fraudulent misrepresentations or the quality of our goods These terms and conditions do not affect your statutory rights. For more information please visit Consumer Rights.
Please note that although we will endeavour to deliver your goods by the estimated delivery date, due to circumstances beyond our reasonable control such as adverse weather conditions, we cannot guarantee delivery by this estimated delivery date.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of The Tartan Frame Company. The collective work includes works that are licensed to The Tartan Frame Company. Copyright 2020, The Tartan Frame Company ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with The Tartan Frame Company or purchasing The Tartan Frame Company products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with The Tartan Frame Company or to purchase The Tartan Frame Company products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by The Tartan Frame Company. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of The Tartan Frame Company used in the site are trademarks or registered trademarks of The Tartan Frame Company
The Tartan Frame Company may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to The Tartan Frame Company.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a The Tartan Frame Company or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
The Tartan Frame Company does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user- generated content on the site, The Tartan Frame Company is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, The Tartan Frame Company reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to The Tartan Frame Company in its sole discretion.
You agree to indemnify, defend, and hold harmless The Tartan Frame Company, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Any disputes not resolved by normal complaints procedure will be resolved exclusively in the courts of the UK under UK Law. If any part of these terms and conditions is found to be invalid by law, the rest of them remain valid and enforceable